We are a shoe-free and socks only playground. Both littles and grown-ups must have socks on when entering the playground. No shoes, no bare feet! Shoes may be worn throughout the café.

• Outside coffee and tea are not permitted inside the facility. These drinks must be purchased from our café—and we can be sure to make it just as tasty as your outside drinks!

• Other than the two drink items listed above, outside food and drinks are welcome in our café, including for events and parties.

• No drinks or food of any kind are permitted in the playground. Please leave them in the café!

• During open play, we are an adult-supervised facility. This means grown-ups are responsible for their children, and not our staff.

• Grown-ups must remain in our facility and supervise their children during the children’s entire play session, with the exception of our marketed drop-off events like Kids Night Out, Kids Afternoon Out, and Seasonal Camp.

• All of our ticketed events are non-refundable, non-exchangeable, and non-transferable.

• Payment in full is due at the time of ticket purchase.

• We understand little ones are learning to regulate emotions and social skills, but our facility does not tolerate aggressive or harmful play.

• Aggressive Play Policy ties in with our Adult Supervision Play Policies. If aggressive and harmful play persists during the child’s play session, staff may ask the adult and child to leave. No refund, transfer, or exchange for a play pass will be issued.

• All associated fees paid for events and party packages are non-refundable and non-transferable.

• We do not accept returns. Exchanges are accepted with the exception of a few product categories outlined below

  • All exchanges must include proof of purchase and be made within 14 days of the original purchase. After 14 days from receipt, exchanges will not be accepted

  • To be eligible for an exchange, the item must be unused, with original tags attached, in original packaging, and in the same condition in which you purchased it. Exchanges will not be accepted for items subjected to pet hair, offensive odors, excessive wrinkling, missing tags, or any other conditions that differentiate it from the original condition

• Non-Returnable/Non-Exchangeable Items

  • Gift certificates

  • Ticketed Events

  • Store Merchandise

  • Clearance Items

• Exchange of Clothing Items

  • Clothing may be exchanged for another size or different item within 14 days of the original purchase date. Refunds will not be given if an alternate size is not in stock. Must meet condition requirements stated above.

• Shipping Costs

  • You are responsible for shipping costs for returns

  • Shipping costs are not refundable